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Schengen visa complaints
Notwithstanding that the Embassy in principle does not issue Schengen visa the Embassy is bound to provide informaton about the possibility of complaint.
Schengen visa complaints
Applicants for Schengen visa (!) may submit complaints about the conduct of the staff of the Embassy or the visa application process via contact form. Please note that complaints may only be submitted in German or English. We are unable to follow up on complaints in other languages.
Please enter one of the following three options in the „Subject“ field of the contact form:
- Complaint about the conduct of staff of the Embassy
- Complaint about the visa application process.
Please note: No legal remedies against decisions to refuse, annul or revoke a visa – in particular no remonstrations – may be submitted via the complaints contact form.